Refund policy

This policy applies to purchases from Auto GoShop.

For ordinary change-of-mind returns, contact us within 14 days after delivery. Eligible returns require approval, customer-paid return shipping and a 25% restocking fee, as explained below. Different rules apply to damaged, defective or incorrect items and wherever applicable law provides additional rights.

1. Requesting a return

Email info@autogoshop.com within 14 days after your item is delivered. Include:

• Your order number.

• The item and selected color, size or set you wish to return.

• The reason for your request.

• Photos where relevant to the item’s condition or a reported problem.

For items delivered separately, our ordinary return window starts from delivery of the item you wish to return. Any different calculation required by applicable law takes precedence.

Contact us before sending anything back. We will provide return instructions and the correct return address. The sender address on your parcel, a business contact address or an address found elsewhere online may not be the correct return facility.

2. Conditions for ordinary returns

To qualify for our ordinary change-of-mind return offer:

• The item must be unused, unwashed, unaltered and in brand-new condition.

• Original tags, accessories, included parts and packaging must be returned.

• The item must be free from installation marks, wear, odors, stains, damage or missing components caused after delivery.

• You must provide proof of purchase from Auto GoShop.

Check the product’s dimensions, vehicle compatibility, material, quantity and selected set before ordering. A product described as “universal” is not a guarantee that it fits every vehicle.

These conditions apply to our voluntary change-of-mind return offer. They do not remove your remedies for defective or incorrectly described items or any statutory right to inspect goods.

3. The 25% restocking fee

Approved ordinary returns are subject to a 25% restocking fee, where permitted by law. This includes returns because an item is no longer wanted, was ordered in error or does not fit despite being accurately described.

The fee is calculated on the price actually paid for the returned item after discounts, excluding taxes and shipping. It does not apply to unrelated items you keep.

For example, an eligible item purchased for $40 has a $10 restocking fee, leaving a $30 merchandise refund before any other permitted adjustment. Return postage is a separate customer expense.

Original paid shipping charges are not refundable for ordinary change-of-mind returns unless required by law. We do not retrospectively charge you for an original free-shipping service.

No restocking fee applies to an approved claim for an item that arrived defective, damaged, incorrect or materially different from its description, or where the fee is prohibited by applicable law.

4. Return shipping and tracking

For ordinary change-of-mind returns, you arrange and pay for return shipping. Free shipping on your original order does not include free return shipping.

Use a trackable shipping service, package the item securely and email us the tracking number. Keep your postage receipt until the return has been resolved. Tracking helps locate your parcel but does not by itself establish that the item meets the return conditions.

Follow the return instructions and dispatch timeframe provided with your approval. If you need additional time, contact us before that timeframe expires. These instructions do not shorten any statutory return period.

Do not send cash-on-delivery returns or arrange a replacement shipment without contacting us. If a return shipment you arranged is lost or damaged, contact us and the carrier so the matter can be investigated. Responsibility will be determined according to the circumstances and applicable law.

5. Damaged, defective, missing or incorrect items

Inspect your order when it arrives. Report any issue promptly, preferably within 14 days after delivery, with your order number and clear photos showing the item, packaging, shipping label and problem.

Do not install or use an item that appears unsafe or damaged. Keep the item and packaging while we review your request.

We will assess the issue and arrange an appropriate resolution, which may include a replacement, repair, refund or return instructions, depending on the circumstances and your applicable rights.

If we require a return for an approved defect, damage or fulfillment error, we will explain how the necessary return costs are covered. Contact us for instructions before paying for return shipping. No restocking fee applies to these approved claims.

Damage to outer packaging alone does not necessarily mean the product is defective. Please tell us if the product’s condition is affected.

The 14-day reporting preference does not limit any longer statutory warranty or remedy for a defect discovered later.

6. Missing deliveries

If your order has not arrived, or tracking shows delivery but you cannot find the parcel, contact us at info@autogoshop.com.

We will review the delivery information and investigate with the carrier where appropriate. We may ask for your assistance with the investigation, but a delivery scan does not automatically result in rejection of your claim.

For additional delivery information, see our Shipping Policy.

7. Inspection and refunds

After your returned item arrives, we inspect it and notify you of the outcome. If a return does not meet the applicable conditions, or an adjustment is proposed because of its condition, we will explain the reason.

Approved refunds are issued to the original payment method, with any tax adjustment required for the refunded amount. Bank and payment-provider posting times vary. Contact us if you need an update on an approved refund.

For ordinary returns, refunds are normally processed after receipt and inspection. Where applicable law requires an earlier refund, including upon sufficient evidence of return, we follow that requirement. Statutory refund deadlines take precedence.

8. Exchanges

Contact us before arranging an exchange. Replacement availability and any price difference must be confirmed.

We may handle an exchange as an approved return followed by a new order. The ordinary return conditions, return-shipping costs and restocking fee apply where relevant and legally permitted. Exchanges required to resolve approved defective or incorrect-item claims are handled separately.

9. Order cancellations and changes

If you need to cancel or change an order, email us immediately. We can confirm cancellation only while the order can still be stopped.

Once an order has shipped, we cannot recall the parcel or cancel its shipment. You may request an eligible return after delivery. Refusing delivery is not a substitute for contacting us about a cancellation or return.

A confirmed cancellation before shipment is refunded to the original payment method without a restocking fee.

Nothing in this section limits statutory withdrawal rights or refunds required for an unfulfilled order.

10. Mandatory consumer rights

This policy supplements and does not replace your mandatory consumer rights. If a policy provision conflicts with applicable consumer law, the legal requirement takes precedence.

Where statutory withdrawal rights apply, including eligible distance purchases in the European Economic Area or United Kingdom, you may notify us of withdrawal within the legally required period, generally 14 days after receipt. You must then return the goods within the period required by law, generally within 14 days after notifying us.

An unequivocal email to info@autogoshop.com is sufficient to notify us of withdrawal; no special form is required.

We do not charge a restocking fee where prohibited for statutory withdrawal. Required refunds, including standard outbound delivery charges where applicable, follow the relevant legal rules.

You may remain responsible for direct return-shipping costs where legally permitted and disclosed in advance. Any deduction for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods is made only where legally allowed.

Statutory exceptions and remedies for defective or nonconforming goods also apply.

11. Contact Auto GoShop

For return, refund, exchange or cancellation requests:

Email: info@autogoshop.com
Contact form: Contact Auto GoShop

Include your order number and the relevant item details. Please obtain return instructions before sending a parcel.