Frequently asked questions

You can pay with the major credit and debit cards shown at checkout, as well as Shop Pay, Apple Pay and Google Pay on supported devices. Payments are processed through our secure, encrypted checkout.

Prices use the currency displayed on the page and at checkout. Use the country/currency selector to see available options. Your payment provider may charge conversion or foreign-transaction fees.

You will receive an order confirmation email with your order number right after checkout. If you cannot find it, check your spam or promotions folder, then contact us at info@autogoshop.com.

Discount codes are entered at checkout, in the discount field of the order summary.

Check the sizing, dimensions and compatibility notes on the product page. Items described as universal are designed to fit most vehicles, but seats, wheels and dashboards vary. If you are unsure, email us the product name and your vehicle make, model and year before ordering and we will help.

Measure the outside diameter of your steering wheel. Many of our covers are made for standard 37–38 cm (about 14.5–15 in) wheels; the size for each cover is listed on its product page.

We show product colors as accurately as we can, but every screen displays color a little differently, so the actual shade may vary slightly.

Email info@autogoshop.com immediately with your order number. We can confirm cancellation only while the order can still be stopped. Once dispatched, the shipment cannot be cancelled; an eligible return may be requested after delivery. Mandatory consumer rights still apply.

Email us immediately with your order number and corrected address. We will try to help before dispatch, but cannot guarantee a change once preparation or shipping has begun. If a parcel is returned, we will explain any available reshipping or refund options and permitted charges.

Contact us as soon as possible. If the order has not been processed yet we will do our best to update it; once it has shipped, it can only be handled as a return.

Free economy shipping is available on eligible orders. Enter your address at checkout to see current eligibility, available services and any charges before paying. International options vary by destination and order.

Any estimate shown at checkout or in your order confirmation applies to your selected service. Processing and transit time are separate unless stated otherwise. Timing varies by destination, carrier and customs. Contact us if your order passes the estimate provided; see our Shipping Policy for delay and cancellation information.

We ship to destinations available for your items at checkout. Enter your full address to confirm eligibility and shipping options, including any restrictions for military addresses, PO boxes or remote locations.

Not always. When an order contains several items, they may be shipped in separate parcels and can arrive on different days, each with its own tracking number.

We email tracking when shipping information becomes available. The first carrier scan may appear later than the label is created. Check your spam folder and contact us with your order number if you need an update.

Use the order tracking page and select Tracking Number or Order ID, or follow the tracking link in your shipping email.

Check the delivery details, safe places, household members, neighbors and building reception, then contact us promptly. We will help investigate with the carrier and may ask you to assist with its enquiry. A delivered scan does not automatically close your request without review.

Email info@autogoshop.com within 14 days after delivery. Ordinary change-of-mind returns require approval and items in unused, brand-new condition with their packaging and included parts. A 25% restocking fee applies to the price paid for the returned merchandise, after discounts, and you pay return shipping. See the full return terms and exceptions.

Contact us promptly, preferably within 14 days after delivery, with your order number and photos of the item, packaging and issue. We will review the claim and explain the resolution and any return arrangements. No restocking fee applies to approved faulty, damaged or incorrect-item claims. Longer statutory rights are not limited by this reporting preference.

Keep the packaging and let us know if the item is affected. Outer-box damage alone does not necessarily mean the product is defective. We can help explain the next steps if a carrier enquiry is needed.

You pay return postage for ordinary change-of-mind returns. If we require a return for an approved fault, damage or fulfilment error, we will explain how necessary return costs are covered. Contact us before arranging postage.

Approved refunds go to the original payment method, normally after receipt and inspection of an ordinary return. Any required statutory deadline takes precedence. Bank or payment-provider posting times vary. We will explain any permitted deductions.

For ordinary change-of-mind returns, the 25% restocking fee and any non-refundable original paid shipping can reduce the refund where allowed. We explain any other proposed adjustment. Different rules apply to approved faults, fulfilment errors and statutory withdrawal rights; see our Refund Policy.

Email info@autogoshop.com or use our contact form. Please include your order number so we can find your order quickly.