Política de envío
Shipping at a glance
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Estimated delivery: 7–10 business days.
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Free economy shipping. Any optional paid shipping services are shown at checkout.
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Order tracking: We email tracking details when available.
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Questions? Email info@autogoshop.com with your order number.
Delivery information
Our estimated delivery timeframe is 7–10 business days. Business days exclude weekends and public holidays. This is an estimate, not a guaranteed arrival date. Customs inspections, carrier delays, holidays and weather may affect delivery.
Any product-specific or destination-specific timing shown before you order will be identified separately. If your order is delayed beyond its estimated timeframe, contact us so we can check its progress.
If we cannot meet a promised shipping timeframe, we will notify you and provide any revised-date, cancellation or refund options required by applicable law.
Shipping destinations and costs
We ship to the destinations available at checkout. Enter your complete delivery address to confirm availability.
Economy shipping is free. Any optional paid shipping services and their charges are displayed before payment. Choosing a faster service does not automatically shorten order preparation time.
Tracking your order
We send tracking information to the email address used at checkout when it becomes available. The first carrier scan may appear after a shipping label is created. Check your spam folder if you cannot find the email.
Use your shipping-email link or visit Track your order.
Orders containing multiple items may arrive in separate parcels; tracking is provided for each parcel when available.
Address changes and cancellations
Check your delivery address, apartment number and postal code before ordering. Email us immediately if you need a correction or cancellation.
We can confirm a change only if the order can still be stopped. Once dispatched, we cannot recall the parcel or cancel its shipment. Statutory cancellation rights remain unaffected.
If an incorrect address, refused delivery or uncollected parcel causes a return, contact us. We will explain any proposed reshipping cost or legally permitted deduction before resolving the matter. Refusing delivery is not a substitute for requesting a return.
International duties and taxes
International orders may be subject to customs inspections and import charges. Taxes or duties collected by us are shown at checkout. Charges not collected at checkout may be payable by the recipient to the carrier or destination authority.
Missing or damaged deliveries
If tracking stops updating, your delivery estimate has passed, or a parcel is marked delivered but cannot be found, email us. Check safe places, household members and building reception first.
We will review the issue and investigate with the carrier where appropriate; a delivery scan does not automatically close your claim.
For damaged, incomplete or incorrect items, keep the item and packaging and send your order number, details and clear photos promptly, preferably within 14 days after delivery. This request does not limit longer rights provided by law.
Returns
You can request a return within 14 days after delivery for unused items, subject to the conditions in our Returns & Refunds Policy.
Contact us before sending anything back so we can provide the correct return instructions.
Contact Auto GoShop